Terms & Conditions

  • All Customers are Advised that all Mammals, Birds, & Reptiles are bought at purchaser's risk.
    No Exchanges or Refunds.
  • Live arrival guarantee only on all shipments sent airport to airport.
    No live arrival guarantee for shipments that are delayed or mishandled by the airlines.
  • All animals must be picked-up within 2 hours of arrival. If not, live arrival guarantee is void.
    We do not guarantee any live arrivals on any shipments to areas below 60° F or above 90° F.
  • We are not responsible for additional charges on freight for replacement of animals.
    You must make all claims within 24 hours of arrival of the animals by leaving a message with the exact reason for your phone call at 239.774.5031.
  • All shipments are sent airport to airport with charges starting from $200.00 and up based on weight and boxes used.
    Health certificates are an extra cost.
  • PAYPAL: When using PayPal there is a 3% handling fee added to the final total.
    When using PayPal you are agreeing to these terms.